App support
Support
Get help with Delegento installation, Slack workspace setup, integrations, scheduled jobs, privacy requests, and security questions.
support@delegento.com
You do not need to create another account to get support.
Response Time
We aim to respond to support requests within 2 business days. If an issue affects installation, workspace access, data deletion, or security, include that in the subject line so we can route it quickly.
What To Send
- Your Slack workspace name or workspace ID, if available.
- The Delegento page, Slack channel, thread link, or integration involved.
- What you expected to happen and what happened instead.
- Relevant screenshots or error text, with secrets and customer credentials removed.
- Whether the request is about support, privacy, data export, deletion, or security.
Privacy And Data
For access, export, correction, or deletion requests, email support@delegento.com and include the Slack workspace name or workspace ID. We may verify that you are authorized to act for the workspace before making workspace-level changes.
Security
To report a suspected vulnerability or security incident, email support@delegento.com with Security in the subject line. Please do not include live secrets, Slack bot tokens, API keys, or customer credentials in the message.