Privacy Policy

How Delegento handles Slack workspace data, connected-tool data, AI processing, retention, and data requests.

Last updated

May 18, 2026

Who We Are

Delegento is provided by Startup Farmers s. r. o., IČO: 57443190, DIČ: SK2122732524, Lenardova 1152/8, 851 01 Bratislava, Slovakia. You can contact us about privacy, access, export, or deletion requests at support@delegento.com.

Scope

This policy applies to the Delegento website at delegento.com, the Delegento Slack app, app.delegento.com setup and integration surfaces, and related support and operations surfaces.

Data We Collect

Slack workspace and account data: workspace identifiers and names, Slack user identifiers, user names, profile basics, email addresses provided through Sign in with Slack, channel metadata where the app is installed, and installation records.
Slack content shared with Delegento: messages, thread context, files, canvases, links, reactions, event metadata, and other Slack content that users send to the app or make available in conversations where Delegento is present.
Connected-tool data: integration settings, selected scopes, connected-account metadata, encrypted credentials or brokered access references, and data retrieved from connected tools when a user asks Delegento to work with those tools.
Product and support data: setup choices, agent settings, scheduled jobs, approval decisions, support messages, and other information provided through Delegento surfaces.
Technical data: request metadata, security events, error reports, diagnostic logs, product analytics, and operational records needed to run and protect the service.

How We Use Data

To install, authenticate, configure, and operate Delegento in Slack workspaces.
To understand the current Slack thread or workspace context and respond to user requests.
To run scheduled jobs, connected integrations, Slack-native actions, approvals, and setup flows requested by users or workspace admins.
To maintain conversation continuity and workspace-scoped memory for Delegento agents.
To provide support, diagnose issues, prevent abuse, secure the service, and comply with legal obligations.
To improve reliability, safety, and product quality using operational and aggregated usage information.

AI Processing

Delegento uses large language models from OpenAI and Anthropic to understand requests, reason about available context, and draft responses or actions. Relevant Slack content, connected-tool content, files, prompts, and operational instructions may be sent to these model providers when needed to fulfill a user request.

Delegento does not sell customer data and does not use Slack workspace data to train Delegento foundation models. We also do not permit third-party model providers to use customer Slack data to train their public foundation models when processing Delegento API traffic.

Service Providers

We use trusted service providers to host the service, store data, secure credentials, process AI requests, connect integrations, monitor reliability, provide analytics, and support customers. These providers may process personal data only to provide services to Delegento and under appropriate confidentiality and security obligations.

We publish provider categories instead of a full public infrastructure inventory for security reasons. Current vendor details for security, procurement, or compliance review are available on request at support@delegento.com.

Retention

Workspace installation records, setup settings, scheduled jobs, integration metadata, and conversation memory needed for continuity are kept while the workspace uses Delegento.
Slack content, connected-tool content, generated outputs, and files used for active work are kept only as long as needed to provide the service, preserve requested agent continuity, handle support, meet security needs, or comply with legal obligations.
Routine operational logs and traces are normally kept for up to 90 days unless they are needed longer for security, support, abuse prevention, legal compliance, or a customer-requested investigation.
Temporary runtime files and sandbox artifacts are cleaned up after task or session completion and normally no later than 30 days.
Encrypted credentials or brokered access references are kept until the integration is disconnected, the workspace uninstalls Delegento, or deletion is requested, then revoked or deleted within 30 days where technically possible.
Backups and disaster-recovery copies expire on their normal cycle, generally within 90 days, unless longer retention is required for security or legal reasons.

Your Requests

Workspace admins and individuals may request access, transfer, export, correction, or deletion of their data by emailing support@delegento.com. Please include the Slack workspace name or workspace ID and enough information for us to verify the request. We may need to verify that the requester is authorized to act for the workspace before exporting or deleting workspace-level data.

Security

Delegento uses TLS in transit, restricted production access, secret-management controls, credential brokering or encryption for integrations, event-signature verification where applicable, and operational monitoring. Customer-visible actions that affect connected systems may require same-thread Slack approval.

No internet service is perfectly secure, but we design Delegento to limit access to customer data to the people and systems that need it to operate and support the service.

International Processing

Delegento is operated by a Slovak company and may process data in the European Economic Area, the United States, and other countries where our service providers operate. When personal data is transferred internationally, we rely on appropriate contractual, technical, and organizational safeguards.

Changes

We may update this policy as Delegento changes. If changes are material, we will update this page and take reasonable steps to notify affected customers.